FAQs

ORDER

We currently accept Visa & Mastercard credit & debit cards, American Express, Maestro, Apple Pay, Google Pay, and Shop Pay.

When you sign up, you will shortly receive an e-mail with your welcome code (please allow 20 minutes for the email to reach your inbox). When you reach checkout, enter the code into the Discount field and click Apply. 
 
Please note that discount codes are not valid in conjunction with any other offers and are only applicable to full-priced merchandise. If you still have any issues, please contact 
help@Xtratuf.co.uk and we will be happy to assist. 

We are committed to getting your order processed and dispatched as soon as possible. 
 
Soon after your order is placed, it immediately goes into the fulfilment process and you may not be able to cancel or adjust the order. 
 
Please contact us immediately on our customer services number +44(0)1452 727 316 and we will attempt to intercept it. 
 
If we are unable to intercept it, you may return unworn products within 14 days from receipt of goods using the return instructions enclosed within your order. 

We do not currently offer exchanges for items you wish to return for a different item or size. 
 
If you wish to order a different pair or change the size of your product, we advise that you return the item to us and place an additional order to avoid delay and disappointment. 
 
Once we receive your return in our warehouse, please allow 2 weeks for a refund to be credited to your account. We do not credit for delivery costs incurred during your purchase. 

We don’t currently offer gift cards, but we are working on it! 

If you believe the product you received is faulty or if you have received an incorrect item or size, please contact help@Xtratuf.co.uk before returning your item as we are unable to credit postage costs, so please contact us and we will be happy to assist.

PRODUCT

How Good is Our Grip? The SRA's, B's and C's of Slip Resistant Footwear. 

All XTRATUF footwear is slip tested using International Organization for Standardization (ISO) standards for Personal Protective Equipment. Testing is performed on both the heel and forepart of the shoes' outsole, an established slip testing protocol, used and accepted in the footwear industry worldwide. 
 
The Right Grip or Get a Grip: 
 
SRA Rating: All XTRATUF footwear is SRA rated for the grip you need on wet flooring surfaces. 

SRB Rating: For greater slip resistance on smooth, wet and oily surfaces. 

SRC Rating: SRA and SRB combined, for the highest slip resistance rating that can be achieved, giving you best in class traction. 

Our signature triple dipping technique creates a seamless barrier that is highly resistant to many organic and inorganic acids, chemicals, and contaminants. We triple-dip the shells of our Legacy Boots for extra tough and 100% Waterproof protection. 

No, our Ankle Deck Boots are not Acid Chemical Resistant. For low boots with Acid Chemical Resistance, shop our Legacy Ankle Boots. 

We are working to get UK sizing added to the XTRATUF® packaging which is currently showing in US sizing. If you’re concerned about the size you have received, the UK size is printed inside the footwear.

SIZE

For more information, visit our Size Guide.

Unfortunately, we are unable to offer half sizes in most of our rubber boots and boat shoes. We recommend ordering up if you typically wear a half size. For example, if you usually wear a Men's size 10.5, we suggest ordering a Men's size 11. If you wear a size Women's 9.5, we recommend ordering a size 10. 

We are working to get UK sizing added to the XTRATUF® packaging which is currently showing in US sizing. If you’re concerned about the size you have received, the UK size is printed inside the footwear.

CARE

We intentionally apply oil to our Legacy Boots, it helps to keep the boots flexible, contributing to their comfort and suppleness. They can be wiped with a towel or left out of the box for a few days to dry. 

EMAILS

If you subscribe to our newsletter, you will be the first to know about the latest styles and sales promotions available on www.xtratuf.co.uk 

If you wish to unsubscribe from our newsletter, you can unsubscribe the following ways: 
 
1) Unsubscribe using the link at the bottom of the emails we send to you 
 
2) Contact our customer service team at help@Xtratuf.co.uk and one of our team members will be able to assist.