Returns & Exchanges

OUR RETURNS POLICY

We will gladly accept your return of unworn items purchased from www.xtratuf.co.uk within 14 days from the day you receive your order.

Please return all items in their original condition and packaging; unworn, clean, with the tags intact, and any gifts. Please do not affix labels, write on, or alter the branded shoe box. Any item which fails to meet these criteria may not be refunded.

HOW TO RETURN

1. Complete the Returns Form found in your parcel.
2. Attach the label, found on the Returns Form, onto the outer packaging*.
3. Enclose the completed Returns Form in the return package.
4. Return via a tracked service with your preferred courier and keep your proof of postage to monitor the return.

Unfortunately, we do not currently offer free returns.

* Attaching the return label to the outer packaging is important to ensure your return is processed smoothly and without delays.

Please return goods to the following address:

XTRATUF UK
C/o Footsure Western
Unit F&G Quedgeley West Business Park
Bristol Road
Hardwicke
Gloucester
GL2 4PH
UK

EXCHANGES

Unfortunately, we do not currently offer exchanges for items you wish to return for a different item or size.

Simply return the unwanted item for a refund by following the steps in the relevant Returns section above and place a new order online for the product you'd like. We’ve found this to be a faster process than offering a straight exchange.

REFUNDS

Your refund will be issued as soon as your item/s has been received, verified, and checked. A confirmation email is sent when the refund has been processed. Please allow 5 to 7 working days for a refund to be reflected in your account as this depends on your bank’s processes. We appreciate your patience while we work to process your return.

RETURNING WRONG/ FAULTY ITEM

In the unlikely event that you receive a faulty or the wrong item, please contact help@xtratuf.co.uk. To help us investigate this quicker, please include the order number, the name of the item, a description and images of the fault.

Please do not return your item before contacting help@xtratuf.co.uk as we are unable to refund return postage costs. Please do not attempt to fix or repair the item as this will invalidate your warranty.

We comply fully with the Consumer Rights Act providing:

Your order is returned within 14 days from receipt of your order.
Your order is returned in full.
Your order is returned suitable for re-sale in original box with all labels and packaging in place.

If you did not purchase directly from www.xtratuf.co.uk, please contact the retailer you purchased from who will be happy to assist you further. We are unable to influence third-party policies as they are responsible under the Sale of Goods Act.